Energy Ahead

Helping you take control of your energy use and bills through free energy coaching and workshops.

We know that life can be a lot sometimes, so we’re here to help. We provide you with the tools and knowledge you need to better manage your energy consumption, so you are empowered to make positive changes to reduce use and costs.

Energy Ahead is free and available to eligible Synergy residential customers who are experiencing financial hardship.

Home Energy Assessment

Identify your energy costs and find ways to reduce them

Phone
Coaching

Understand and manage your energy use and Synergy bill

Community
Workshops

Learn practical tips for reducing energy without compromising comfort

Free household energy assessment with personalised report

Our friendly energy coaches can support you at home, over the phone or online – whatever works best for you. Our program is designed to help reduce energy bills by implementing small, simple changes that don’t compromise on comfort.

You’ll receive a report with customised tips on how to take control and reduce your household energy use and we’ll give you up to $100 worth of energy efficiency items to get you started.

  • Home assessments are available 9am-5pm, Monday – Friday
  • Phone coaching is available 9am-5pm, Monday – Saturday
Sign up here

Community Workshops

We run community workshops to help you understand and manage your household energy use. We provide practical energy saving tips that can help you reduce your electricity bills and get ahead.

Click the button below to check out our upcoming workshops and register for one near you.

Energy Ahead Workshops

Interested in hosting a free Energy Ahead workshop?

We’ll provide…

  • Workshop material
  • Gift bags
  • Sweet treats
  • Good vibes!

You just let us know when and where. Reach out to our friendly team at energyaheadworkshops@thefwc.org.au or call (08) 6253 3500.

Client Feedback

This program was extremely helpful in understanding more about our energy usage and has given us great insight into how to start reducing our usage.
Melissa
I was in a really tight position when we found out about this program. It really helped us see a light at the end of the tunnel. I wish we knew about this sooner.
James
I have gained a better understanding of my home and its power usage as well as subsidies I’m able to claim but never knew about.
Cindy

James* and his family live in Kensington and get by on his disability support pension. Our Energy Coach, Kevin, did a home audit and provided tips and free energy efficiency items like thermometers, night lights and LED globes.

After the audit, James felt confident and in control of his energy use, “Our energy coach was very friendly yet professional at the same time. He informed us of many ways possible to make savings on our energy bills and any money we can save these days is good!”

When we followed up with James, he was excited to share his savings, “We have just received our energy bill and it is down about $500!”

*Client name has been changed for confidentiality.

Sign up here

Frequently Asked Questions

Energy Ahead is a $10.8 million commitment of the Western Australian Climate Policy and is delivered in the South West Interconnected System (SWIS) by Synergy and the Financial Wellbeing Collective.

Our trained Energy Coaches are understanding and compassionate and want to support you to help reduce your electricity bills in a way that works for you and your needs

Your Energy Coach will provide you with a customised report and detailed action plan after your audit with lots of tips and resources which you can refer back to, keeping you on track with your energy use. If you have any further queries in regard to energy efficiency, please feel free to contact Synergy on 13 13 53. Alternatively, if you have questions or feedback about your home audit, please reach out to our friendly team via email at energyahead@thefwc.org.au

If you are a Synergy residential customer and have an account in your name and are happy to give your consent to the program, please sign up.

Yes, we can arrange a virtual audit or a series of phone coaching sessions. Coaches can guide you through the process to obtain the information they need.

The service is available for in home audits, virtual or phone coaching throughout the South West Interconnected System (SWIS) region from Kalbarri in the north to Albany in the south and Kalgoorlie in the east.

We will only go where you are comfortable. Our Energy Coaches are flexible and are there to help you.

The Energy Ahead home audit service operates Monday to Friday, 9am-5pm, with phone coaching operating Monday-Saturday 9am-5pm. You, or an authorised representative, need to be at home at a time of your choosing during these hours or available for a series of phone coaching sessions.

Contact our friendly team

Frequently Asked Questions
(08) 6253 3500
energyahead@thefwc.org.au

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