About Us

The Financial Wellbeing Collective is a collaboration of not-for-profit community service organisations and local government who provide a range of integrated and person-centred services, with the aim of reducing the drivers and impacts of financial hardship in the Western Australian community.

We adopt a systems-based approach to maximise the impact of our advice, assistance and education to people at risk of, or experiencing financial hardship.

  • Our Financial Counsellors work with people to develop plans that can ease financial hardship, giving access to knowledge and tools to improve financial resilience in the future. 
  • Our Financial Coaches work with people to improve financial decision-making and behaviours to improve long-term financial resilience and wellbeing. 
  • We provide Community Education that aims to improve financial resilience and wellbeing while preventing hardship. 
  • Our specialised Small Business Financial Counselling service can help if your business is experiencing financial difficulty. 
  • We deliver the Household Energy Efficiency Scheme (HEES) working with households to save energy and reduce electricity bills at the same time. 
  • We operate the Emergency Relief and Food Access Service (ERFAS), providing assessment and referrals to food relief and financial support services for people needing assistance. 
  • We operate the Hardship Utility Grant Scheme (HUGS) Service Centre, where trained financial support workers assess financial hardship and eligibility for the scheme. 
  • We provide a centralised pathway for clients to access the most appropriate financial counselling, coaching and wellbeing services for them in their local area. 
  • We support our Member Organisations in delivering quality financial counselling, coaching and wellbeing services. 
  • We conduct regular Client Feedback for all our services, so we can assess our impact, identify gaps and make continual improvements to the client experience and outcomes. 
  • We raise awareness of the need for and value of financial counselling, coaching and wellbeing services. 
  • We work with governing bodies to identify the need and advocate new consumer protection measures, supported by our comprehensive data collection process.  

We Partner with Organisations to develop customised programs that aim to improve the financial resilience and wellbeing of their staff and/or clients.