About Us
Collaborating for Financial Wellbeing in Western Australia
We are the Financial Wellbeing Collective – a collaboration of 12 partner organisations united to reduce the drivers and impacts of financial vulnerability in the Western Australian community. We aim to increase financial resilience and wellbeing by supporting individuals in financial difficulty and advocating for the most financially vulnerable.
6
Free services
12
community partners
273k
Australian’s reached
$66m
debt waived for clients
What we do for the community
Our Financial Counsellors work with people to develop plans that can ease financial hardship, giving access to knowledge and tools to improve financial resilience in the future.
Our Financial Coaches work with people to improve financial decision-making and behaviours to improve long-term financial resilience and wellbeing.
We deliver Energy Ahead, working with households to save energy and reduce electricity bills at the same time.
We facilitate the Emergency Relief and Food Access Service (ERFAS), providing assessment and referrals to food relief and financial support services for people needing assistance.
We facilitate Hardship Utility Grant Scheme (HUGS) Service Centre, where trained financial support workers assess financial hardship and eligibility for the scheme.
We provide Community Education that aims to improve financial resilience and wellbeing while preventing hardship.
What we do for our partners and stakeholders
We offer a centralised pathway that connects clients with the most suitable services available in their local area. Our commitment extends to supporting Partner Organisations in delivering high-quality services that meet the diverse needs of the community. To ensure continuous improvement, we regularly gather client feedback across all our services, allowing us to assess our impact, identify service gaps, and enhance the overall client experience and outcomes.
We actively promote awareness of the importance and benefits of financial counselling, coaching, and wellbeing support. Additionally, we collaborate with governing bodies to identify emerging needs and advocate for new consumer protection measures, leveraging our robust data collection processes to inform and support these initiatives.
What we do for businesses
We Partner with Organisations to develop customised programs that aim to improve the financial resilience and wellbeing of their staff and clients. We work with you to tailor programs to fit your needs and goals.
Our Vision
Western Australians empowered with strong financial wellbeing, stability and resilience through our collaboration and collective impact.
Our Mission
We advocate and deliver quality services that address the drivers and impacts of financial hardship in WA.
Our Approach
Advocate for equitable outcomes
We advocate and amplify the voice of our community
We provide financial guidance, information and support
Bold and innovate
We are agents of change, designing new sustainable ways to support our community
We are visionaries, identifying gaps and creating solutions to help more people
Collaborate and connect
We work with people, partners and supporters to achieve positive outcomes
We connect people to services that support them
Meet the Central Support Unit
General Manager
Financial Coach Lead
Project Consultant
Intelligence Officer
Reporting Lead