Synergy is Australia’s top energy retailer for customers in hardship – A look at how FWC and Synergy collaborate to support West Aussies doing it tough. 

Synergy is Australia’s top energy retailer for customers in hardship – A look at how FWC and Synergy collaborate to support West Aussies doing it tough. 

ByFWC

A Win for WA Households A recently released Rank the Energy Retailer 2025 Report highlights how energy retailers across Australia are supporting customers in financial hardship. Compiled by Financial Counselling Victoria in partnership with Energy Consumers Australia (ECA), Financial Counselling Australia (FCA), and the Consumer Policy Research Centre (CPRC), the report was informed by feedback…

Financial Wellbeing Collective Wins 2024 IPAA WA Excellence Award in the Not-for-Profit Sector

Financial Wellbeing Collective Wins 2024 IPAA WA Excellence Award in the Not-for-Profit Sector

ByFWC

The Financial Wellbeing Collective has taken out the 2024 Business News Excellence in the Not-for-Profit Sector Award at the recent Institute of Public Administration Australia (IPAA) WA Achievement Awards, recognising the Collective’s innovative approach and dedication to improving the financial wellbeing of Western Australians. Established in 2015 in response to the state government’s decision to…

Kylie’s story – bouncing back from rock bottom

Kylie’s story – bouncing back from rock bottom

ByClare Ross

As a single mother and primary carer of three children for some time, Kylie had always been able to financially get by. However, the rising cost of living over the last few years has propelled Kylie and her family into financial hardship. Every time a bill arrives, Kylie experiences anxiety knowing she will need to…

New report sheds light into the experiences of hardship in WA

New report sheds light into the experiences of hardship in WA

ByClare Ross

The Financial Wellbeing Collective, the largest service provider network of financial hardship programs in Western Australia, has released a first-of-its-kind report detailing the experiences of financial, food and utility stress in the state. Using data from the 29,000 Western Australians who accessed the Financial Wellbeing Collective’s hardship crisis interventions services in FY 23/24, The Financial…

Bunbury office celebrates 5th anniversary

Bunbury office celebrates 5th anniversary

ByFWC

This week our Bunbury office celebrated its 5th anniversary. Taking calls from all over Western Australia, our Bunbury superstars work in our Hardship Utility Grant Scheme Service Centre. They help the WA community stay connected to essential utility services and assess applications for utility grants. Together with our Armadale team, they supported over 13,000 Western…

A united effort in tackling financial hardship and wellbeing

A united effort in tackling financial hardship and wellbeing

ByFWC

At a time when cost of living pressures are hitting hard, an industry leading collaborative network of not for profit organisations, government and corporates are working together to help build financial resilience and wellbeing in the Western Australian community. The Financial Wellbeing Collective is powered by 12 partner organisations all united in its mission to…